PMX Customer Help Center

Something wrong?

Fix a phone problem

Pick what's happening, and we'll take you to the right fix.

• My phone isn't ringing
• I can't make calls
• I can't receive calls
• My calls keep dropping
• My phone says "Line Forbidden"
• Several phones are down
• CloudieConnect isn't working
• Text messages aren't working
• Voicemail isn't working
• I need to forward my calls
• Something else

Help topics

Find what you need

• Getting started

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  New to PMX? Start with the getting started checklist, then log in to the phone portal.

• Voicemail

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  Set up and use your voicemail, or get voicemails by email.

• Calls

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  Pause business calls, forward calls to your cell, or ring only during business hours.

• Desk phones

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  The Grandstream GRP2615 quick guide and how to restart your phone.

• Apps and texting

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  Use your office line on your computer or cell with CloudieConnect, PMX's phone app, and text from your business number. Already using SNAPmobile? You can keep using it.

• Something not working?

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  Start with my phone isn't ringing, my phone isn't working, or "Line Forbidden". Then contact PMX.

Quick reference

Handy codes

Dial these from your desk phone or the CloudieConnect or SNAPmobile keypad.

Dial	What it does
5001	Check your voicemail from your own phone
5000	Check your voicemail from any other phone
*72 + number	Forward all your calls to that number
*73	Turn call forwarding off
*78	Turn Do Not Disturb on
*79	Turn Do Not Disturb off
*67 + number	Hide your caller ID for one call
7 + extension	Send a call straight to someone's voicemail (while transferring)

These are the PMX standard codes. A few organizations have custom codes, so if one doesn't work for you, ask PMX.