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Refresh CloudieConnect settings

If CloudieConnect isn't ringing, can't make calls, or is missing something PMX just turned on for you (like texting or a new feature), refreshing its settings is a quick, safe fix to try first. It downloads the latest setup for your account from the phone system. It doesn't delete your contacts, voicemail or messages.

On your computer

  1. Click Settings in the lower-left corner.
  2. Click Update Configurations.
  3. Wait a few seconds for it to finish.

CloudieConnect Settings menu showing Update Configurations, Test Connection and Send logs to support

Check your connection

On the same Settings menu, click Test Connection. It checks whether CloudieConnect can reach the phone system from your internet connection. If the test fails, check that your internet is working, then try again.

You can also look at the top right of the app. REGISTERED under your name means CloudieConnect is connected and ready for calls.

On your cell phone

  1. Tap the menu icon (three lines) in the top-left corner.
  2. Tap Settings.
  3. Tap Update Configuration and wait. You'll see Fetching New Configurations, then Updated New Configurations when it's done.

CloudieConnect phone settings with Update Configuration highlighted

Menu names can vary a little between app versions. If you can't find it, sign out of the app and sign back in, which also downloads the latest settings.

Still not working?

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