Restart your desk phone

A restart fixes most problems: a blank screen, no dial tone, or a phone that says it isn't registered.

Restart

1. Find the cable plugged into the back of the phone marked LAN or with a network symbol. If your phone has a separate power adapter, use that instead.
2. Unplug it, wait 10 seconds, and plug it back in.
3. Wait 2 to 3 minutes for the phone to start up. It's ready when you see your extension on the screen.

Please don't factory reset

PMX manages your phone's settings remotely. A factory reset wipes those settings and the phone may stop working until we set it up again. If a restart doesn't help, contact PMX and we'll take care of it.