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My calls keep dropping

What you may notice

  • Calls hang up on their own
  • The other person's voice cuts out or goes silent
  • You can hear them but they can't hear you, or the other way around

What you can try

  1. Note the details right after it happens: the time, the number, and whether you called them or they called you.
  2. Check whether your internet was also having problems at that time, like slow websites or video calls freezing.
  3. Check whether it's just you. Ask coworkers if their calls are dropping too.
  4. If it's only your phone, restart it. See Restart your desk phone.
  5. Using an app on Wi-Fi? Try cellular data instead, or move closer to your Wi-Fi.

When to contact PMX

If the steps above didn't fix it, PMX takes it from here. We handle the technical side, like phone system and call routing settings, phone setup and resets, number and texting setup, 911 details, and office network or firewall changes. Please don't try to change those yourself.

Contact PMX and tell us:

  • Your phone or extension
  • The approximate time of the dropped call
  • The number you called, or the number that called you
  • Whether the call hung up or the sound just stopped
  • Whether other phones were affected
  • Whether your internet was having problems too

A few examples with times help us find the cause much faster.

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