Skip to content

My phone isn't ringing

What you may notice

  • Callers say your phone rings but you never hear it
  • Calls go straight to voicemail
  • Your cell rings but your desk phone doesn't, or the other way around

What you can try

  1. Check the ringer volume. On a desk phone, press the volume button while the phone is idle. In an app, check your phone isn't on silent.
  2. Make sure Do Not Disturb is off. Dial *79.
  3. Make sure call forwarding is off, if you didn't mean to turn it on. Dial *73.
  4. Restart the phone or app. See Restart your desk phone. For an app, close it completely and open it again.
  5. Check your internet. Open a website on a computer or your cell. If the internet is down, calls can't reach your phone.
  6. Using an app? Check that it's allowed to show notifications and use the microphone. See CloudieConnect calls aren't showing up.
  7. Test it. Ask a coworker to call your extension.

When to contact PMX

If the steps above didn't fix it, PMX takes it from here. We handle the technical side, like phone system and call routing settings, phone setup and resets, number and texting setup, 911 details, and office network or firewall changes. Please don't try to change those yourself.

Your extension may have call routing that PMX needs to look at. Contact PMX and tell us:

  • Your extension
  • The approximate time of your test call
  • Whether it's your desk phone, your app, or both

Was this helpful?