Get help from PMX

Send a message

Send Us a Message

Tell us what you need help with, and we'll follow up with practical next steps.

Need help in Spanish? PMX can assist in English or Spanish.

Name *

First Last

Business Name Mobile Phone Number I agree to receive service-related text messages from PMX Technology Solutions about IT support requests, scheduling, technician arrival notices, work orders, and service updates. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. SMS consent is optional and not required to purchase services. Email * What can we help you with? IT Support Business Continuity / Backup Internet VoIP / Phone Service Network / Wi-Fi Security Cameras Backup / SaaS Protection Event Wi-Fi / Surveillance AV / Live Video Production

About the phone problem (optional, but it helps)

Extension What are you using? Choose one Desk phone Cordless phone CloudieConnect app SNAPmobile app Texting app Other How many phones? Choose one Just one phone Several phones All our phones Which calls? Choose one Incoming calls Outgoing calls Both Not about calls About when did it happen? Exact message on the screen, if any Was the internet down too? Choose one Yes No Not sure

Have a screenshot or photo? Reply to PMX's email with it attached.

Comment or Message

Send Message

By providing your mobile number, you agree to receive service-related text messages from PMX Technology Solutions about IT support requests, scheduling, technician arrival notices, work orders, and service updates. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. SMS consent is optional and not required to purchase services.

Contact details

How to Reach PMX

• Phone

  (224) 880-0200

• Email

  support@pmxtech.co

• Website

  www.pmxtech.co

• Service Area

  Chicago area and surrounding communities

• Remote Help

  If a technician asks you to start a session, use Quick Support.

• Phone Portal

  Change settings yourself in the phone portal.

What happens next

Simple Next Steps

Step 1

Tell us what you need help with.

Share the issue, the phone or extension, and your location.

Step 2

PMX reviews the issue.

We look at the details and ask any questions we need.

Step 3

We follow up with next steps.

You get clear guidance focused on getting your phones working.

What to send us

The more of this you can include, the faster we can fix it:

• Your name and your organization
• Your location or office, if you have more than one
• Which phone or extension is affected
• One phone or several?
• Incoming calls, outgoing calls, or both?
• The exact error on the screen, if there is one
• The approximate time it happened, for example "about 2:15 PM today"
• A screenshot or photo of the screen, when it helps

You don't need to know what's causing the problem. Tell us what you see, and PMX will handle the technical side.